FAQ – Proyoo Handmade

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Processing takes 1-3 business days. Standard shipping takes 7-15 business days worldwide. Express shipping options are available at checkout.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping rates are calculated at checkout.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with tracking information.

Products & Materials

Are your gemstones real?
Yes. We use 100% natural, genuine gemstones and crystals. Each stone is hand-selected for quality and energy.

Will my bracelet fit me?
Most bracelets are adjustable or come in standard sizes (15-19cm). Check individual product descriptions for exact measurements. For custom sizing, leave a note at checkout.

How do I care for my jewelry?
Keep your pieces away from harsh chemicals, perfumes, and prolonged water exposure. Store in a dry place. Crystal jewelry benefits from occasional moonlight cleansing.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original packaging. Custom orders are final sale.

My item arrived damaged. What do I do?
Please contact us immediately at support@proyoo.com with photos. We'll arrange a replacement or refund right away.

Custom & Wholesale

Do you take custom orders?
Yes! We love creating personalized pieces. Contact us with your ideas and we'll work together to create something special.

Do you offer wholesale pricing?
Yes. Please email wholesale@proyoo.com for our wholesale catalog and pricing information.